What Is Remote Assistance?
Remote Assistance is a service that allows us to control and see everything on your computer from our computers. It also allows us to operate your keyboard and mouse to resolve your problem. There is no need for additional software installation. All you need is Microsoft Internet Explorer 5.0 or higher and an Internet connection. Remote Assistance is like having us sitting right next to you to solve your problem, but without waiting for us or another technician to come to you or unhooking your computer to take it somewhere. You control our access, and can see everything we are doing to make your computer run better than ever.
If you have a computer running Microsoft Windows chances are we can help you. We can help with Microsoft Windows 98, ME, NT 4.0 SP6, 2000, XP, 2003, Vista and with any Internet connection. We currently do not support Apple Macintosh, Linux, or UNIX operating systems. If you aren't sure whether we can help you give us a call and we'll determine if it’s possible.
You need no special knowledge or training to use the service. Following our instructions over the phone even a novice user can use Remote Assistance.
Is Remote Assistance Secure?
Don’t Hold Your Breath Computer Service guarantees data security. Don’t Hold Your Breath Computer Service Remote Assistance is developed following security industry standards and with strong user privacy in mind. The service is secured by 128-bit encryption and uses standard SSL protocol.
How Do I Pay and How Much Does It Cost For Remote Assistance?
Remote Assistance only costs $30/hr. Setup is free and takes between 2-5 Minutes.
After you have contacted us for remote assistance and tell us the problem then we’ll decide how long it should take us, which is generally between 1-2 hours, depending on what is wrong. We will e-mail you a request for money and you can pay with a credit card through pay pal. If you are a returning customer and on our Certified Customer List then we can send you a bill in the mail if you prefer that method of payment.
How Do I Become A Certified Customer?
If we have done work for you in the past and there haven’t been any problems with payments then you can apply to become a certified customer. It’s that easy.
I Don’t Live In Michigan. Is Remote Assistance Available To Me?
Simply put, YES. We can connect to you anywhere in the United States.
Is Remote Assistance Service Guaranteed?
Our service comes with a money-back guarantee.
What Are Your Hours Of Operation?
Monday – Saturday: 9:00 a.m. to 7:00 p.m.
(Central Standard Time)
Remote Assistance:
Is available 24 hours a day 7 days a week.
Do You Do On-site Computer Repair?
Yes on-site service is available in
Genesee County, Michigan & surrounding areas
and now,
Barry County, Michigan & surrounding areas.
There is a $40 travel fee.
Can I Drop Off Or Ship My Computer To You?
Yes, just call us to set up a drop-off time that is convenient to you.
For those of you who would like to send us you computer please call and we’ll give you the address of where to ship it depending on its problem.
Can You Build Me a Custom Computer?
Yes, we build and ship custom computers all over the United States. Call us and we’ll go over your current PC and discuss what you’re looking for in a new one. We’ll call you back with the total price and get to work on it right away. It generally takes two to three weeks or less depending on where you are located and what kind of shipping you prefer.